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Becoming an Extraordinary Problem-Solver

Description

Identified by many as a career-survival skill for the new millennium, problem solving is increasingly important at all levels in the organization. We are all problem solvers. Problems arise and we find ways to avoid them, adapt to them, or solve them. The extraordinary problem solver does much more by turning problems into opportunities. Learn the skills that take you beyond ordinary problem solving. Tools and techniques give you step by step guidance for solving your most challenging problems.

Objectives

You will be able to explain the fundamentals of problem solving and identify skills areas for focus and development.
You will be able to apply Steps 1-3 of the problems solving process.
You will be able to apply Steps 4-6 of the problem solving process.
You will be able to apply Steps 7 and 8 of the problem solving process and apply less traditional approaches where appropriate.

Book

Title: The Thinker's Way: 8 Steps to a Richer Life

Author: John Chaffee, Ph.D

ISBN: 0316133337

Additional resources below (not necessary to take the course):

Title: The Wright Way: Seven Problem-Solving Principles from the Wright Brothers that Can Make your Business Soar

Author: Mark Eppler.

Title: Solved by Sunset

Author: Carol Orsbourne

Title: A Whack on the Side of the Head

Discovering the Extraordinary Problem Solver

Introductory Chapter: Transforming Yourself Through Thinking pp 3-27

This will help set the stage about the power of thinking.

The Tools: Steps 1-3

Read about the first three steps in the problem solving process on pages 156-176.

The Tools: Steps 4-6

Read about steps 4-6 on pages 176-187.

The Tools: Steps 7-8 and Beyond

Pages 187-200.