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Improving What We Do: Process Improvement Fundamentals

Description

In today's business environment, not improving is not an option. If you aren't moving forward, you are moving backward, there is no staying even. Continuous improvement has become a part of our organizations. Successful organizations constantly measure and improve every internal and external process that contributes to customer satisfaction and organizational goals. Process improvement is used to advance those goals or to improve a measurement that is not acceptable, to obtain continuous improvement. In this course, students will learn to identify process issues, problems, and opportunities, and how the customer affects process improvement. Students will learn the steps that lead to improving a process and the importance of a process improvement team and their roles. Students will also learn the tools for understanding and accessing the current process, what is happening now. The difference between process improvement and redesign will also be covered.

Objectives

The learner will define process improvment, review the principles, and explore the PDCA cycle.
The learner will be exposed to a process improvement model, the flowcharting tool, and learn how to assess the current situation of a process.
The learner will evaluate the differences between improving and redesigning a process, learn the steps in implementing an improvement plan, and the methods for evaluating an improvement.
The learner will review and explore the various tools available to work with numbers, ideas, and teams.

Book

Title: The Memory Jogger II

Author: Brassard & Ritter

What is Process Improvement?

Pgs. 1-2

Process Improvement Model

Read pages 56-62,

Review the tools listed on page vii as tools "working with numbers"

Designing Improvement

Review the tools that are listed on page vi of the text as "Working with Ideas."

Process Improvement Tools

Read pages iv-vii.

Review all tools, with an emphasis on pages 12-22, 31-35, and 115-131.