This course will provide students the necessary tools for moving into a management position and staying there. Students will be taught how to navigate through the "management minefield" with ease, how to deal with peer as well as upper management pressure, methods for dealing with unruly employees, how to understand office politics and listening techniques for knowing what your boss is really saying. The impact of effective management on corporate goals and profitability will also be covered. Upon completion, the successful student will be empowered in dealing with all aspects of a position at the management level.
Objectives
Students will reflect on supervisors they have worked with in the past to help them identify traits of good and poor supervisors.
Students will identify areas of their work environment that will affect their jobs as supervisors.
Students will learn ways to motivate employees and to get their support from you and your expectations of them.
Students will set goals for themselves, prioritize tasks and delegate tasks to employees.
Students will apply effective communication skills to communicating with employees and apply effective problem-solving techniques.
Students will apply various techniques for analyzing a situation and making decisions.
Students will apply coaching and feedback skills to employees and perform effective evaluations.
Students will apply techniques to conducting effective meetings.
Students will evaluate their performance as a manager.
Students will identify what they have learned and additional questions they have.
Book
Title: The New Supervisor's Survival Manual Author: William A. Salmon Publisher: American Management Association ISBN: 0-8144-7027-0
Lesson 1: Getting Started
Read the Introduction
If you do not have your book, you can download the Introduction as a PDF file to get you started.
Lesson 2: Getting to Know Your Work Environment
Read Chapters 1, 2 and 3
Lesson 3 Motivation
Read Chapter 4
Lesson 4: Getting Work Done
Read Chapters 5 and 7
Lesson 5: Communication and Problem Solving
Read Chapters 6 and 9
Lesson 6: Decision Making
Read Chapter 8
Lesson 7: Coaching and Feedback
Read Chapters 10 and 11
Lesson 8: Conducting Effective Meetings
Read Chapter 12
Lesson 9: Evalating Your Performance
Read Chapter 13
Lesson 10: Looking Back
Review the book.
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